What if my order is damaged?

In the event that you receive a damaged item, please contact our Customer Service team immediately so we can send you a replacement (if the item is still in stock). You can reach our Customer Service team at 00800 53847 501 (toll free from any landline).

If an item is deemed defective due to workmanship or materials, please return it as soon as possible by following the steps on the included Returns delivery note. Please mark the reason code as “Defective” to indicate the defective issue. Please note, this applies only to normal wear and does not apply to misuse, accidental damage or changing your mind.

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