Returns & Exchange

Returns & Exchange

• Are returns free of charge?
• Will my Standard shipping fee be refunded if I make a return?
• What if my order is damaged?
• What’s your return policy?
• How (and how soon) will I receive my refund?
• Can I return my Levi’s® store purchase to Levi.com?

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Shipping

Shipping

• Help! I keep missing my delivery. What should I do?
• Where do you ship and how much does it cost?

Your Order

Your Order

• How can I track my order?
• When will my order start processing?
• Why was my order cancelled?
• Can I cancel my order?
• Why can’t I add an item to my shopping cart?

Product & Stock

Product & Stock

• Why can’t I add an item to my shopping cart?
• How do I know that my Levi’s® jeans are the legitimate real deal?
• What if my items are out of stock online?

Payment

Payment

• What kind of payment can I use?
• Is my payment information secure?

Privacy & Security

Privacy & Security

• How do I contact Levi’s with a data privacy or security question?
• How does Levi.com provide me with a secure shopping environment?
• How can I manage my cookies?
• What do cookies do?
• How does Levi.com use cookies?
• What is Levi.com’s privacy policy?

Your Account

Your Account

• How do I unsubscribe from marketing e-mails?
• What are the perks of having a Levi’s account?
• I have forgotten my password – what should I do?
• How do I create a Levi.com account?
• How do I make changes to my account info?